Kiosk & SMS tickets
Customers choose a service and get a number, in the hall or by SMS.
Customer flow
Shorter queues, calmer branches, and waiting times you can see.
Customers take a ticket at the kiosk or by SMS, counters call the next number with one tap, and managers see waiting times live.
Or call +251 939 674 078 · +251 962 417 600
Now serving
A-042
Counter 3 · Account services
- Up next
- B-017Counter 1
- A-043Counter 3
- C-008Waiting
- A-044Waiting
Overview
Why SmartQueue
Crowded halls frustrate customers and staff alike. SmartQueue brings order: every customer has a ticket for the right service, the display shows who is next, and nobody loses their place.
Managers get live and historical numbers on waiting and service times, by branch, counter and service.
Features
Inside SmartQueue
One-tap calling
Counter staff call, recall or transfer tickets in one tap.
Hall display
Now serving and up next, clearly shown for every counter.
Service routing
Separate queues per service so each customer reaches the right counter.
Live manager view
Waiting customers, waiting times and counter activity as it happens.
Reports
Daily and historical service times by branch, counter and service.
Who it’s for
Made for teams like yours
Banks
- Branch halls and account services
- Peak-hour staffing
- Service-time reporting
Government & utilities
- Service centres
- Fair, transparent queues
- Citizen experience metrics
Hospitals & clinics
- Registration and pharmacy queues
- Calmer waiting areas
- Patient flow data
Do customers need a smartphone?
No. They can take a ticket at the kiosk or by SMS from any phone.
Can it run across many branches?
Yes. Each branch runs its own queues, and managers can compare branches centrally.
See SmartQueue in action.
Tell us about your business and we’ll reply within one business day with a clear next step.